Booking process

For all tour products that require a booking date, it is essential that you reconfirm 48 hours prior to booking date directly with the tour operator (product supplier). Their details will be on your voucher under Tour Operator (Supplier) Details.

The tour operator's contact details are located in the middle of the tour voucher (or under Supplier Details). Please contact the tour operator directly, or feel free to contact one of our representatives at customersupport@gratifii.com if you still require assistance.

You must provide the original, authentic ClubConnect/Gratifii or partner voucher to the appropriate service provider in order to redeem your movie, tour, activity or attraction ticket. Your reservation cannot be honoured or redeemed without presenting a valid ClubConnect/Gratifii voucher.

Please note that some operators accept mobile vouchers, if this is true, you will see a 'Mobile Voucher Accepted' icon on the product page. For security purposes, when redeeming your ClubConnect/Gratifii voucher, you must present a valid Photo ID and the ClubConnect/Gratifii voucher. This is for identification purposes and helps us to prevent fraud.

Delivery of ticket timelines may vary. Most eVouchers should be delivered via email within 10 minutes unless it’s sent through for manual review.

Manual review can take up to 4 business hours. If you have an upcoming booking and you've not yet received your ticket, please contact: customersupport@gratifii.com

Via email to the email address provided at the time of booking.

Please check the email address used for the booking and check your Spam/Junk folder.

If you still don’t have it, please email: customersupport@gratifii.com

Please refer to the product listing on the website for specific terms or email customersupport@gratifii.com if you still have queries.

Please click the download button in your email confirmation.

Using your debit or credit card at the time of purchase.

You will receive an order confirmation with the amount paid.

Should you require a tax invoice, please email customersupport@gratifii.com

From time to time, certain products may be temporarily unavailable, or there may be an issue with the supplier or booking system which causes a booking to fail. Please try again.

Call Customer Support on 07 5606 0191 or email customersupport@gratifii.com

Most vouchers are valid for a period of 12 months from date of issue. There are exceptions on certain products eg. some theme park tickets and movie eVouchers.

Please refer to the ‘About your ticket’ section on the voucher, or the barcoded ticket, for specific validity periods.

Member savings are calculated based on your discounted rate versus the recommended retail rate for a particular product. Refer to the club or organisation your membership is with.

Please refer to the individual product listing.