FAQ

My Account

1. Problem logging into my account
2. Why is my account suspended
3. How to find and download your eVouchers
4. How to lodge a Customer Enquiry
5. How to buy eVouchers

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Buying a voucher

1. Are there additional fees payable when placing an order?
2. Why have I been charged a fee?
3. Why is there an online booking fee?
4. When will I receive my order?
5. How can I pay for the vouchers or giftcards I purchase online?

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Postage & Tracking / Delivery

1. How long will it take to receive my tickets?
2. How will I receive the tickets that I have purchased online?
3. I did not receive my eVoucher, what can I do?
4. My order has not arrived, please help?
5. Shipping

Redeeming your voucher

1. How do I redeem my cinema vouchers?
2. Can I use my Luna cinema voucher to book online?
3. How to redeem Community Cinema voucher
4. How do I redeem my Rottnest Express Voucher?
5. How do I redeem my Rottnest Fast Ferries Voucher?

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Refunds/ Exchanges / Cancellations

1. Can I cancel my order?
2. Purchasing incorrect evouchers
3. I did not receive my eVouchers in time. What can I do?
4. I have ordered the wrong product – What can I do?
5. I am not happy with the quality of the product – can I get a refund?

Products

1. Can ferry vouchers be used for an extended stay?
2. Do I need to specify a Rottnest travel date at time of purchase?”
3. Problem redeeming my Rottnest Express voucher
4. Can I change my vehicle registration details on my RAC park pass?
5. I did not receive my park pass, what can I do?

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