My Account

  1. Problem logging into my account
  2. Why is my account suspended
  3. How to find and download your eVouchers
  4. How to lodge a Customer Enquiry
  5. How to buy eVouchers

Buying a voucher

  1. Are there additional fees payable when placing an order?
  2. Why have I been charged a fee?
  3. Why is there an online booking fee?
  4. When will I receive my order?
  5. How can I pay for the vouchers or giftcards I purchase online?

Postage & Tracking / Delivery

  1. How long will it take to receive my tickets?
  2. How will I receive the tickets that I have purchased online?
  3. I did not receive my eVoucher, what can I do?
  4. My order has not arrived, please help?
  5. Shipping

Redeeming your voucher

  1. How do I redeem my cinema vouchers?
  2. Can I use my Luna cinema voucher to book online?
  3. How to redeem Community Cinema voucher
  4. How do I redeem my Rottnest Express Voucher?
  5. How do I redeem my Rottnest Fast Ferries Voucher?

Refunds/ Exchanges / Cancellations

  1. Can I cancel my order?
  2. Purchasing incorrect evouchers
  3. I did not receive my eVouchers in time. What can I do?
  4. I have ordered the wrong product – What can I do?
  5. I am not happy with the quality of the product – can I get a refund?


  1. Can ferry vouchers be used for an extended stay?
  2. Do I need to specify a Rottnest travel date at time of purchase?”
  3. Problem redeeming my Rottnest Express voucher
  4. Can I change my vehicle registration details on my RAC park pass?
  5. I did not receive my park pass, what can I do?