FAQ

My Account

1. How to lodge a Customer Enquiry
2. How to find and download your eVouchers
3. How to find and download your eVouchers
4. Why is my account suspended
5. Problem logging into my account

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Buying a voucher

1. Are there additional fees payable when placing an order?
2. When will I receive my order?
3. How to buy eVouchers
4. Why am I being asked to identify my mobile number or to answer security questions?
5. How many vouchers can I purchase?

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Postage & Tracking / Delivery

1. My order has not arrived, please help?
2. Shipping
3. How will I receive the tickets that I have purchased online?
4. How long will it take to receive my tickets?
5. I did not receive my eVoucher, what can I do?

Redeeming your voucher

1. How do I book online with Rottnest Express?
2. How to find and download your eVouchers
3. How to find and download your eVouchers
4. Can I use my Luna cinema voucher to book online?
5. How to redeem Community Cinema voucher

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Refunds/ Exchanges / Cancellations

1. Purchasing incorrect evouchers
2. I am not happy with the quality of the product – can I get a refund?
3. I have ordered the wrong product – What can I do?
4. I did not receive my eVouchers in time. What can I do?
5. Can I cancel my order?

Products

1. Do I need to specify a Rottnest travel date at time of purchase?”
2. Problem redeeming my Rottnest Express voucher
3. Can ferry vouchers be used for an extended stay?
4. I want to order another park pass but the system/website won't allow me to. What can I do?
5. I did not receive my park pass, what can I do?

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